Hey friend! If you are considering a refund or return, you likely ordered a product from us. Which means we owe you a “Thank you”! Nothing makes us happier than creating happy MLP customers.
As much as we promise to deliver an amazing product and outstanding customer service experience, sometimes things don’t go as planned. That being said, there are a few things we want you to know:
- You may cancel your order at any time BEFORE shipment.
- All sales are FINAL, except for items that have been damaged or any defective materials.
- If you item is damaged or defective, we can provide you with a new item or issue you a refund. Refunds for returned items will be applied to the credit card that was used to make the original purchase. Credit will be issued within 10 days of the date that the return is accepted by our Warehouse Team. Please pack your shipment securely and return it to us via UPS or insured mail for your protection. All returns must be shipped to us freight prepaid as shipping costs are non-refundable.
Please contact our Customer Service Representative for a return by email to hello@mamiepack.com.
Please be sure to correctly enter you address including any unit, apartment or suite numbers. We do not offer a refund or store credit for the wrong address.